Support
| Subject | Client | Category | Priority | Status | Assigned To | Related | Last Updated |
|---|---|---|---|---|---|---|---|
| Outbound campaign didn't dial 40% of the list | HIT | Bug | Urgent | In Progress | E1 | Agent ↗ | 2h ago |
| This month's invoice shows two SIP trunk line items | HIT | Billing | High | Open | E3 | — | 9h ago |
| Agent told caller wrong tuition deadline | HIT | Agent Quality | Urgent | Open | E2 | Call ↗ | 3h ago |
| Can we get a weekly CSV export of call outcomes? | HIT | Feature Request | Low | Open | E4 | — | 3d ago |
| Dashboard confusing — can't find call recordings | HIT | General | Medium | Waiting on Client | E5 | — | 1d ago |
| SIP trunk dropped calls for ~20 minutes this morning | HIT | Bug | High | Resolved | E1 | — | 4d ago |
| Requesting a second admin seat | HIT | General | Low | Closed | E4 | — | 8d ago |
| Call transcript missing for a flagged call | HIT | Bug | Medium | In Progress | E2 | Call ↗ | 4h ago |