Campaign Management

Campaigns

MC

10 tickets across 4 stages

Backlog

3

Launch UAE outbound campaign

Medium
Voice

MEA Expansion

HIT Outbound AdmissionsAug 29

Book 200 callback slots

Medium
SMS

Callback Scheduler

HIT Callback SchedulerAug 20

Recover 150 voicemail leads

Low
WhatsApp

Voicemail Recovery

HIT Support ConciergeAug 25

In Progress

3

Hit 500 qualified leads

High
Voice

Fall Admissions Push

HIT Outbound AdmissionsAug 22

Reduce drop rate below 8%

High
Voice

SIP Reliability

Platform TeamAug 18

Tune inbound success rate +2%

High
Voice

Fall Admissions Push

HIT Inbound AdmissionsAug 19

In Review

2

A/B test new opening script

Medium
Voice

Script Optimization

HIT Inbound AdmissionsAug 16

Clear billing dispute backlog

High
Email

Billing Cleanup

HIT Billing AssistantAug 14

Done

2

Onboard 3 new SIP trunks

Low
Voice

SIP Reliability

Platform TeamAug 10

Publish Q3 compliance report

Medium
Email

Compliance & Audit

Evaluations TeamAug 05