Evaluations
Breach Rate & Connect Rate
Breach-Type Breakdown
| Breach Type | Count | % of Total Calls | Trend | Primary Agent Affected |
|---|---|---|---|---|
| Calling Hours Violation | 43 | 13.4% | 4% | HIT Inbound Admissions |
| No Consent on File | 42 | 13.1% | 5% | HIT Inbound Admissions |
| DND Not Honored | 35 | 10.9% | 1% | HIT Billing Assistant |
| Recording Consent Missing | 29 | 9.1% | 3% | HIT Inbound Admissions |
| Data Retention Overrun | 23 | 7.2% | 5% | HIT Outbound Admissions |
| Script Deviation | 15 | 4.7% | 7% | HIT Billing Assistant |
| PII Exposure | 15 | 4.7% | 1% | PS Voice AI Pilot Agent |
| Escalation Not Offered | 15 | 4.7% | 1% | HIT Billing Assistant |
| Aggressive Retry | 13 | 4.1% | 9% | HIT Callback Scheduler |
| Missing Disclosure | 13 | 4.1% | 5% | HIT Support Concierge |
Agent Comparison
| Agent | Success Rate | Breach Count | Regression Status | Last Published |
|---|---|---|---|---|
| HIT Inbound Admissions | 74.4% | 8 | Fail | Aug 10 |
| HIT Outbound Admissions | 92% | 11 | Never run | Aug 9 |
| HIT Support Concierge | 83.8% | 3 | Pass | Aug 8 |
| HIT Billing Assistant | 57.7% | 7 | Pass | Jul 30 |
| HIT Callback Scheduler | 82.5% | 4 | Pass | Aug 5 |
| PS Voice AI Pilot Agent | 92% | 15 | Never run | — never — |
| AIFE Concierge | 76.2% | 13 | Fail | — never — |