Compliance & Audit

Evaluations

MC
Quality & AnalysisCompliance & AuditAudit Logs

Consent Capture Rate

91%

3

DND Scrub Compliance

97%

1

Calling-Hours Violations (period)

4

2

Retention Overdue (recordings)

2

1

Compliance Checks

CheckClientStatusLast VerifiedOwner
DND scrub before dialHITPassAug 11, 05:00 AMMainak Chaudhuri
Consent captured before recordingHITWarningAug 10, 10:00 PMPriya Menon
Calling-hours window respectedHITFailAug 11, 05:00 AMRohit Sinha
Retention policy honored (recordings)HITWarningAug 9, 06:00 PMMainak Chaudhuri